TERMS OF SERVICE:

The following terms and conditions ("Agreement") shall govern the relationship between the graphic design agency ("Vivid Design") and the client ("Client") for the provision of graphic design services:

By contracting Vivid Design (”the designer” “we” “us” “supplier”) for work, you (the “client” “you”) agree that you have read and agreed to the terms and conditions. Changes to Terms and conditions must be received by Vivid Design in writing 7 days prior to work and must be signed by both parties.

1.      SCOPE OF SERVICES: Vivid Design shall provide graphic design services to the Client as agreed upon in writing between the parties. The scope of services shall be detailed in a project agreement, which will be provided to the Client prior to the start of any work.

2.    FEES AND PAYMENT TERMS: The Client shall pay Vivid Design the agreed upon fees for the services provided. Fees shall be based on the scope of services and shall be set forth in the project agreement. Payment terms shall be as agreed upon. This will be either before services begin, on receipt of Invoice or 30 days from the date of invoice.

3.     OWNERSHIP AND COPYRIGHT: The Client shall own all rights, title and interest in and to any deliverables provided by Vivid Design under this Agreement. Vivid Design shall retain the working files of the deliverables unless a further agreement has been made between Vivid Design and The Client in writing.

4.     CONFIDENTIALITY: Vivid Design and its employees shall maintain the confidentiality of all information provided by the Client, including any information related to the Client's business, operations, customers, products, or services. Vivid Design shall use such information solely for the purpose of providing services to the Client under this Agreement.

5.     REPRESENTATIONS AND WARRANTIES: Vivid Design represents and warrants that it has the right to enter into this Agreement and provide the services contemplated herein, and that the services provided under this Agreement will not infringe upon any intellectual property rights of any third party.

6.     REVISION POLICY: The allotted number of revisions is based on your selected package (relating to Logo Design Packages purchased via www.vividd.net only), and you can request as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You will not be charged additional, if you don't change the design concept given in your logo brief form or exceed the number of revisions allotted in your package. Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately. If your website goes live and you ask for more revisions, there will be additional charges implemented according to requirement. Any sort of revision or change in design or other stages of your project that completely differs from the initial requirements submitted, will not be considered as revision and can be charged accordingly.

7.     REFUND POLICY: Vivid Designs refund policy will be nil if; You have chosen a special package. The primary design concept has been approved. You have demanded revisions. The cancellation has been made due to reasons non-related to the company. The company has not been contacted for more than 2 weeks of project. Company’s policies, or policy, have been violated. Other company or designer has been approached for the same project. The creative brief is lacking in required information. A complete design change has been demanded. The claim has crossed the given ‘request for refund’ time span. The business is closing or changing name or business. Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances. The client will not be entitled to any refunds after 15 days, from the date of purchase. In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development. Note: Vivid Design holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Vivid Design. The company will be the rightful owner of the designs.

8.     CLAIM YOUR REFUND: To have your refund, follow the following steps: You can claim your refund by Sending us an Email. As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed, we will initiate the process. After you have received your refund, you will not have any rights to any designs submitted by Vivid Design, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

9.     QUALITY ASSURANCE POLICY: We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing the best possible designs and each of our designs is well researched and well crafted.

10.   100% SATISFACTION GUARANTEE: (relating to Logo Design Packages purchased via www.vividd.net only). Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

11.   DELIVERY POLICY: (relating to Logo Design Packages purchased via www.vividd.net only). The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.

12.   RECORD MAINTENANCE: Vivid Design keeps the records of finalised designs so that in case of any misplaced order, Vivid Design may be able to provided the exact file. However it is the Clients responsibility to retain a copy of any image or file supplied. Vivid Design is not responsible for accidental damage to any material supplied. Any additional translating, editing or programming needed to utilise customer supplied files or images

13.   COMMUNICATION POLICY: Vivid Design will not be responsible for any communication done via any other platform than “….@vividd.net” or any numbers not provided by us or given on our official website. However, Vivid Design is the subsidiary of. We hold full responsibility for any information held or shared through our parent company. We are not responsible for any damages caused due to other contact details not provided by us.

14.   Limitation of Liability: Vivid Designs liability to the Client shall be limited to the fees paid by the Client for the services provided under this Agreement. Vivid Design shall not be liable for any consequential, incidental, or punitive damages arising from or related to the services provided under this Agreement.

15.   Termination: Either party may terminate this Agreement upon written notice to the other party in the event of a material breach of this Agreement. Upon termination, Vivid Design shall deliver all deliverables to the Client and the Client shall pay Vivid Design for all services performed prior to termination.

16.   Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Vivid Design located. Any disputes arising from or related to this Agreement shall be resolved in the courts of that jurisdiction.

17.   Entire Agreement: This Agreement constitutes the entire understanding between the parties and supersedes all prior negotiations, understandings, and agreements between them, whether oral or written.

18. All services provided by the designer shall be for the exclusive use of the client other than for the designer’s promotional use. Upon payment of all fees, reproduction rights for all approved final designs created by the designer for this project shall be granted. We may showcase any/all work created in the course of a project as part of Vivid Design’s portfolio, including unused concepts. (Unless informed in writing from the client that any part of the project is confidential).

19. Unless otherwise stated, quotations remain available for acceptance for 30 days from the date of the quote, after which a revised quotation may be required. All quotations are exclusive of GST.

20. Vivid Design reserves the right to request a deposit before commencing the job.

21. Complaints regarding final designs must be received by the supplier within a reasonable time in writing. What is a “reasonable time” will depend on the circumstances of each case.

22. Experimental and/or Creative work, preliminary sketches, mock-ups and other creative work will be charged for by the supplier.

23. Proof Approval – Vivid Design is not liable for errors in the finished work where an electronic proof has been submitted to and approved by the customer. Also where finished works do not meet the expectations of the client (such as colour/print quality).

By engaging the services of Vivid Design, the Client agrees to be bound by the terms and conditions set forth in this Agreement.